Refund Policy

Payment, Cancellation & Refund Policy

Last updated: September 30, 2026

At Lanka Heritage Tours, we strive to provide transparent and fair payment and cancellation procedures for our valued clients. Please read the following conditions carefully before making your booking.

1. Advance Payment Requirements

To secure your booking with Lanka Heritage Tours, an advance payment is required. The required percentage depends on the type of service you are booking:

• Transport-Only Services (Without Accommodation): An advance payment of 20% of the total agreed cost is required to confirm the booking.
• Complete Tour Packages (Including Hotel Bookings): If your tour package includes hotel accommodations booked by Lanka Heritage Tours, an advance payment of 50% of the total agreed cost is required.

2. Balance Payment

The remaining balance for your tour or transport service must be settled On-Arrival in Sri Lanka before the commencement of the tour.

3. Cancellation & Refund Policy

We understand that plans can change. Our cancellation and refund terms are based on the type of booking you have made:

• Transport-Only Bookings: If you cancel your booking at least 7 days prior to the scheduled arrival/start date, you are eligible for a 100% full refund of your advance payment. Cancellations made less than 7 days prior may not be eligible for a refund.
• Complete Tour Packages (With Hotels): For tours where accommodations are organized by us, the refund amount strictly depends on the cancellation policies of the respective hotels booked for your itinerary. We will process your refund based on the recoverable amounts from the hotels after deducting any applicable bank charges or non-refundable hotel fees.

4. Processing Refunds

To request a cancellation and refund, please contact us immediately via email at info@lankaheritagetours.com. Approved refunds will be processed and credited back to the original payment method within 7-14 business days.